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24-Hour Cancellation & No-Show Policy

Changing to 48 hours from 01/01/26

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At our practice, each appointment is reserved exclusively for you. To ensure fairness, maintain an efficient schedule, and minimise financial loss caused by late changes, we operate a strict 24-hour cancellation policy.

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Cancellations

If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice will charged 100% of the session cost. We kindly ask that you provide us with at least 24 hours notice, where you can easily reschedule or cancel free of charge.

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No-Shows

Clients who do not attend their appointment without notifying us will be also charged 100% of the session cost.

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Why This Policy Is Necessary​

Late cancellations and no-shows have a direct financial impact, as the reserved time cannot usually be filled at short notice. This results in lost income and reduces availability for other clients who may be waiting for an appointment. This policy ensures our diary runs effectively and that appointment times remain fair and accessible to all clients.

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We Understand That Life Happens

We appreciate that unexpected events can occur. While the policy remains in place to protect the business and all clients, we encourage you to contact us as soon as possible if something arises. Early communication gives us the best opportunity to offer the appointment to someone else and may help avoid unnecessary charges.

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Payment of Outstanding Fees 

Please note that no future appointments can be made or confirmed until any outstanding cancellation or no-show fees have been paid in full. This ensures fairness and consistency for all clients and allows the business to operate sustainably.

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Right to Charge

By signing the consultation form, you acknowledge and agree that the practice reserves the right to charge the full session fee for any cancellation made under the 24-hour window or for any unattended appointment.#

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Our Commitment to Reducing Last-Minute Cancellations

We do everything we can to support clients in keeping track of their appointments and to minimise the likelihood of last-minute cancellations. Upon booking, you will receive a booking confirmation email, followed by a reminder email three days before your appointment. In addition, our cancellation policy is clearly outlined on the consultation form you sign upon booking.
These measures ensure full transparency and provide ample notice, helping both you and the practice maintain a smooth and reliable schedule.

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Lateness policy

​​​​If you are running late, please notify us as soon as possible. ​

If you are late (under 15 mins), you can still attend, however your session time will end at the normal time, and you you will be charged for the set treatment price. ​

If you are over 15 mins late, the session will be cancelled, and you will be charged the full treatment value, as this is classed as a no show. 

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Also, please avoid arriving more than 5 mins early. If you are earlier, please drop me a message, and await for my reply. 

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Thank you.

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